RETURNS, REFUNDS, AND EXCHANGES POLICY


Thank you for shopping at The Commentary Apothecary.  We want to ensure that you are happy with your purchase, and have created the following “Returns, Refunds, and Exchanges Policy.”.

Customers of The Commentary Apothecary (the “Company,”), and/or www. http://commentaryapothecary.com/ (the “Site”) may obtain a refund or exchange of their product(s) if the return is made within fifteen (15) calendar days from the date when the product was purchased by the Customer from the Company and/or the Site, and in accordance with the Policies below.


1. Returns

In order for the item to be eligible for a return, it must be unused, undamaged, and returned in the same condition in which it was received from the Company or the Store.  It must also be returned in the original packaging.


Exceptions
The following types of goods may not be returned:

  • Perishable goods
  • Gift cards
  • Items marked as “Final Sale”


Requirements:
If you would like to request a return or refund, please email us at support@commentaryapothecary.com to alert us of your request.  Customer support will then send you an email with instructions for completed a request for return or refund.  If a return is warranted, you will be asked to mail products and the original invoice in a secure box via a traceable delivery method that prevents damage to the products to:

The Commentary Apothecary, Inc.
555 W. 5th Street, 31st Floor
Los Angeles, CA 90013

The package must include the both the products and the original packing slip/invoice in order to be processed. Please be aware that original shipping costs will not be refunded.

Refunds will not be given for any items that are:

  • Not returned in their original condition;
  • Not purchased from the Company and/or Site;
  • Damaged or missing parts for reasons not due to Company error, or
  • Returned more than fifteen (15) days after the date of purchase.


2. Refunds (if applicable)

Once your return is received, processed, and inspected, we will send you an email to notify you that we have received your returned item, at which point we will also notify you of the approval or rejection of your refund.

If your refund is approved and processed, within fourteen (14) business days, you will receive credit for your purchase in one of the following ways:

Credit will automatically be applied to the credit card or debit card used to make the purchase; or
Credit will be provided by check mailed to your billing address.

If you do not receive your refund within two weeks of its approval, please email us at support@commentaryapothecary.com


3. Sale items

Only the cost of regular priced items may be refunded.  Sale items are entitled to an exchange for any item in the store that is priced at equal or lesser value based on the sale price of the original item. The cost of sale items may not be refunded.


4. replacements/exchanges

We only replace items at no cost to the customer if there is a manufacturing defect. 


If the customer wants to exchange a purchased item for another item of equal value, the customer will be responsible for all shipping charges, and may incur a restocking fee.

For instructions on how to exchange a purchase, please email us at support@commentaryapothecary.com for instructions.


5. DAMAGED ITEMS/ITEMS NOT RECEIVED

If your order was damaged or not received, please email us at support@commentaryapothecary.com to alert us of the issue. If the product is damaged in transit, we will require photographic evidence of the damage.  Please note that we do not offer replacements when items are shipped to an incorrect address, or when shipments are shown by postal or courier service to have been “delivered.”


6. Gifts

If you received an item from our Store as a gift and wish to return the item in accordance with our Returns Policy, we will provide you with store credit for the current retail value of the item.


7. PAYMENT METHODS

The Company accepts the following methods of payment: Visa, MasterCard, American Express, Discover Card, JCB and PayPal.  


8. CURRENCY

All prices for merchandise are stated in U.S. Dollars.


9. Shipping

When returning or exchanging a product, it is highly recommended that you use a traceable method of shipment to prove your product was received.

You will be responsible for paying for your own return shipping costs for returning your item, unless there was a manufacturer defect. Original shipping costs are non-refundable.


The time it may take for your exchanged product to reach you may vary depending on your shipping address.